Cancellation by Client:

Clients hold the prerogative to cancel pending pickups at their discretion. Upon such cancellation, immediate notification shall be dispatched to the designated traveller.

In scenarios where the designated traveller is within a 3-kilometer radius, clients shall be entitled to receive a credit equivalent to 30% of the delivery charges.

Following deduction of the platform's commission, the residual amount of the courier charges shall be expeditiously refunded to the client's designated financial account.

Cancellation by Traveller:

In the event of a cancellation initiated by the traveller for a pending pickup, expeditious notification shall be disseminated to other travellers with comparable itineraries.

Subsequent to cancellation, the courier chit associated with the specific pickup shall be promptly removed from the chat interface, accompanied by a conspicuous notice indicating the rationale for cancellation.

Following cancellation, the courier chit shall be made available for consideration by alternate travellers willing to undertake the delivery task.

Refund Process:

All refunds stemming from cancellations shall be meticulously recorded within the platform's refund management system.

Cancellations instigated by clients shall undergo automatic processing, with refunds promptly reflected in the client's wallet.

Refunds for cancellations initiated by travellers shall encompass a 30% credit of the delivery cost to the respective traveller, contingent upon specific conditions. The remaining balance, post-deduction of the platform's commission, shall be remitted to the client's wallet without undue delay.

Change of Assigned Traveller:

Clients retain the right to request a substitution of the designated traveller, particularly in circumstances necessitating expedited delivery.

A singular substitution of the designated traveller is permissible per package.

In instances where the antecedent traveller is within a 3-kilometer radius, clients shall receive a credit equivalent to 30% of the delivery charge.

Upon notification to the client, redirection to the payment page shall ensue to reconcile funds commensurate with the actual cost.

Following confirmation of the new traveller, a "S.K?" button shall be presented within the chat

interface for final affirmation, whereby secondary notification may be dispatched solely upon receipt of affirmative confirmation from the new traveller.